Refund Policy

This policy explains how refunds and cancellations work for Bquoi subscriptions. It forms part of our Terms of Service.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your payment and any refund appear on your statement from Paddle.

Free trial

Every new workspace starts with a 7-day free trial. You are not charged during the trial, so there is nothing to refund if you decide not to continue.

14-day refund

If you are not satisfied with Bquoi, you can request a full refund within 14 days of any payment, including a renewal payment. You do not need to give a reason. The refund goes back to the payment method you used.

How to request a refund

• Contact Paddle through paddle.net, where you can look up your order using the email address on your receipt, or
• email us at bquoi.company@gmail.com with the email address you used to pay, and we will ask Paddle to process the refund.

Paddle usually processes approved refunds within a few business days. Your bank may take longer to show the money in your account.

Cancelling a subscription

You can cancel at any time. After cancelling, you are not charged again and your workspace keeps full access until the end of the period you already paid for. After that, the workspace becomes read-only: you can still view and export your records.

Contact

Questions about a payment or refund? Email bquoi.company@gmail.com, call +961 81 524 288, or use our contact form.